Key Topics Covered
Overview of Zero Touch Operations (ZTO), including its role in 5G/cloud-native networks and evolution toward intent-driven, AI-enabled operations
Intent-driven networking and policy automation, translating business intent into orchestrated actions for provisioning, scaling, and optimisation
Automation of network operations such as configuration management, self-healing, scaling, service activation, and incident handling
Application of AI/ML for predictive analytics, anomaly detection, root cause analysis, and network optimisation
Governance, security, and trust frameworks to ensure safe, auditable, and reliable automated operations"
Learning Outcomes
Identify operational processes suitable for full automation vs human‑in‑the‑loop control
Understand policy/intent frameworks enabling hands‑off operations
Explain interactions between orchestration, assurance, analytics and AI in zero‑touch operations
Recognise governance and trust considerations in automated domains.
Target Audience
Network operations engineers
Automation and orchestration engineers
Digital transformation and operations architects
Service assurance and network management teams
Lis
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