what is s.c.g.

Subscriber Call Guarantee (SCG) in the telecom industry refers to the commitment made by service providers to ensure a certain level of service quality for their customers. SCG is a crucial aspect of telecom services, guaranteeing that subscribers will receive a specified level of call quality and reliability. This guarantee typically includes metrics such as call completion rates, call connection times, and audio quality. By implementing SCG, telecom companies aim to maintain high standards of service and customer satisfaction, ultimately improving the overall user experience.