This course will cover a wide range of topics, starting with the basics of services and connectivity. It will provide insight into the evolution of telecommunication networks over time, reflecting on both historical advancements and future trends. We will begin with an introduction to the foundational aspects of telecom services and connectivity, setting the stage for more detailed explorations. We will then delve into fixed access technologies, starting with traditional copper pair connectivity and progressing through the evolutionary phases of fixed broadband access. This will include a thorough discussion of the technologies that have shaped and continue to influence fixed network landscapes. The mobile sector will receive a focused analysis beginning with the fundamental cellular concepts. We will explore the evolution of mobile broadband, especially under the frameworks established by the 3rd Generation Partnership Project (3GPP), covering technologies from GSM to advanced LTE and 5G networks. An essential component of this course will be a deep dive into operational support systems (OSS) and business support systems (BSS), which are critical for managing modern telecommunications services. We will examine the key platforms that support telecom services, such as billing, customer service, and network management systems. The course will also cover the burgeoning area of the Internet of Things (IoT), detailing how this technology integrates into existing telecom infrastructures and the new opportunities it creates. Additionally, we will consider the infrastructure backbone of the telecom industry, focusing on data centres and the relative costs associated with telecom infrastructure, excluding spectrum costs. Course Contents: Introduction Services and Connectivity - Evolution Fixed Access Mobile Access Support Systems Infrastructure

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The Artificial Intelligence Fundamentals course is designed to provide participants with a comprehensive introduction to the field of artificial intelligence (AI). Through a combination of theoretical concepts and practical applications, participants will gain a solid foundation in AI and its various subfields, including machine learning, natural language processing, computer vision, and robotics. We explore the use of AI in industry, and in particular in Telecoms and related sectors. By the end of the course, participants will have a strong grasp of AI concepts, techniques, and their real-world applications – particularly in telecoms. They will be equipped to pursue further studies in AI or apply their knowledge to diverse domains where AI plays a significant role. Prerequisites There are no specific prerequisites for this course. However, a basic understanding of programming concepts would be beneficial. Course Contents                             Introduction to Artificial Intelligence Machine Learning Natural Language Processing (NLP) Computer Vision Robotics and Autonomous Systems AI in Industry Ethics and Responsible AI

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Expand your knowledge of radio technology with our Introduction to Radio Training Course. This short online self study course will provide you with a comprehensive understanding of how the radio spectrum is managed, the systems that utilize spectrum, and the technical aspects of radio system design. Whether you are a senior executive, manager, regulator, market analyst, or marketeer in the telecommunications industry, this course is designed to equip you with the knowledge and insights necessary to navigate the complexities of radio spectrum management. Our course covers a wide range of topic areas, including how radio spectrum is regulated, the concepts of bandwidth and channels, antenna characteristics, radio wave propagation mechanisms, and the impact of interference and noise. Additionally, you will gain an overview of various radio systems such as 2G, 3G, and 4G, and explore the factors driving the demand for spectrum. This course is tailored for individuals with no technical background, making it accessible to a diverse range of professionals seeking to enhance their understanding of radio technology. Join us for our Introduction to Radio Training Course and stay ahead of the curve in the ever-evolving world of radio technology. Gain valuable insights into the management and use of radio spectrum, align radio applications to frequency bands, and explore the latest advancements driving the demand for spectrum. Don't miss this opportunity to expand your knowledge and expertise in radio technology. This self-paced on-demand distance learning course features illustrated course books, videos, tests and full tutor support. Who would benefit Senior executives, managers, regulators, market analysts and marketeers involved in the telecommunications industry who require an understanding of the wide range of issues surrounding the use and management of radio spectrum. Prerequisites This course is designed for those with no technical background. Topic Areas Include How radio spectrum is managed and regulated How radio spectrum is used The concepts of bandwidth and channels An introduction to the characteristics of antennas Radio wave propagation mechanisms The impact of interference and noise Aligning radio applications to frequency bands Overview of radio systems – including 2G, 3G and 4G What is driving the demand for spectrum? Health and Safety issues

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With SA 5G, we witness the evolution of mobile networks, from being reliant on legacy infrastructure, to achieving true independence - and unlocking unprecedented capabilities that enables 5G to support a much wider range of industrial use cases. In this course, we guide you through the benefits and challenges of deploying Standalone 5G, exploring its architectural advancements, unique features, and the benefits it brings to both consumers and businesses. We then highlight the enhanced capabilities and expanded use cases made possible by key technology enablers - including network slicing, edge computing, virtualization, non-terrestrial networks (NTNs), network exposure, and network automation. We discuss the impact of 5G SA for network operators, service providers, and enterprises - exploring the opportunities and challenges that arise in the deployment and management of advanced 5G networks. Who Would Benefit Ideal for anyone needing clarity on 5G trajectory – including capabilities & use cases Prerequisites A basic appreciation of the telecoms landscape – both technical and business Course Contents                             5G Base Capabilities  A Business Perspective 5G Standalone (SA)  5G Enablers for Industry

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Cloud computing underpins much of today’s digital infrastructure - but what exactly makes the cloud work? This short, single-module course demystifies the architecture and technologies behind cloud services, giving you a structured overview of how cloud systems are designed, deployed, and secured. In just three hours, you’ll explore the core cloud types - public, private, hybrid - and learn the key terminology that underpins modern cloud discussions. You’ll then look at the enabling technologies that support cloud computing, from virtualisation and containerisation to software-defined infrastructure and automation. The course goes on to explain how cloud services are architected, including layered service models, the roles of cloud orchestration and APIs, and how infrastructure is provisioned dynamically. You’ll also examine how cloud environments are managed and secured, with a focus on governance, monitoring, data protection, and access control. Ideal for technical professionals and learners seeking a deeper understanding of how cloud platforms work, this course equips you with the vocabulary, concepts, and architectural knowledge needed to confidently engage in cloud-related conversations and planning. Course Contents                         Cloud – Types and Terminology Cloud Technology Cloud Architecture and Services Cloud Management and Security

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Our eSIM Engineering Overview Training Course provides a comprehensive technical overview of eSIM technology and the latest remote SIM provisioning specifications from GSMA. This course delves into the role of the SIM, the transition from physical to digital, system architectures for both M2M and Consumer applications, the evolution of eSIM, and a glimpse into the future of this technology. Engineers, product managers, and other professionals seeking to implement eSIM-based products and services will benefit greatly from this course. Participants are expected to have a general engineering background with some knowledge of GSM SIM technology. While not mandatory, a basic understanding of mobile networks would be advantageous. The course covers essential topics such as Introduction to eSIM, GSMA Consumer eSIM Specification, GSMA M2M eSIM Specification, GSMA Consumer eSIM Specification Enhancements, and The Future of eSIM.  This self-paced on-demand distance learning course features illustrated course books, videos, tests and full tutor support. Who would benefit The course is intended for engineers, product managers and other staff who are looking to prepare for or actively roll out eSIM-based products and services within their organisations. Prerequisites A general engineering background with some knowledge of GSM SIM technology is assumed. A basic understanding of mobile networks would be desirable. Topic Areas Include Introduction to eSIM GSMA Consumer eSIM Specification GSMA M2M eSIM Specification GSMA Consumer eSIM Specification Enhancements The Future of eSIM

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This comprehensive IP Engineering on Demand course provides a deep dive into Internet Protocol networks, covering engineering techniques, applications, protocols, and switching methods. Participants will gain the knowledge and skills needed to confidently navigate the IP environment, with topics including QoS, security, VPNs, and Multimedia over IP. Ideal for those looking to understand how IP networks are designed and implemented, this course is perfect for individuals seeking to enhance their expertise in this critical area. Participants in this course should have some prior knowledge or experience with packet-switched data network operation and Internet technology. The course covers a range of topic areas, including the background of the Internet and ISPs, the Data Link, IP, Transport, and Application layers, IPv6, DNS, MPLS, access services, routing in IP networks, OSPF, BGP4, IP QoS technologies, security engineering, IP VPNs, and IP multimedia services. By the end of the 22-hour course, participants will have a solid understanding of IP networks and the skills to work effectively in this dynamic environment. Who would benefit Those needing to understand how IP networks are designed and implemented. Prerequisites Some knowledge or experience of packet-switched data network operation and Internet technology is beneficial. Topic Areas Include: Background to the Internet and ISPs The Data Link, IP, Transport and Application layers IPv6 The Domain Name System (DNS) Introduction to MPLS Access services E-mail services and web hosting Name servers and heterogeneous networks Peering Routing in IP networks Overview of OSPF and BGP4 IP QoS technologies Security engineering IP VPNs IP multimedia services

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Cloud computing has revolutionised how individuals, businesses, and governments access, store, and manage data. Whether you're supporting IT operations, planning digital services, or simply want to better understand this vital part of today’s technology landscape, this short, single-module course introduces the core concepts and services that define the cloud. In just three hours, you’ll start by answering the fundamental question: What is ‘The Cloud’? From there, you’ll explore the most widely used service models—SaaS (Software as a Service), PaaS (Platform as a Service), and IaaS (Infrastructure as a Service)—and how they support different user needs. The course explains how these service models compare, what they enable, and why businesses increasingly rely on them for agility, scalability, and cost-efficiency. You’ll also learn how cloud-based services are used in home and office environments and get an overview of the major cloud service providers and the roles they play in the broader ecosystem. Designed for professionals across telecoms, IT, and business functions, this course provides a practical, jargon-free entry point into the world of cloud services—perfect for anyone needing a clear understanding of cloud concepts without diving into deep technical detail. Course Contents; What is ‘The Cloud’ Types of Cloud Service Cloud Service Models and SaaS PaaS and IaaS Service Models – How Do They Compare Cloud-based Home and Office Services Cloud Service Providers  

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5gThis short course is designed to provide a focused introduction to two key aspects of the Open Radio Access Network (O-RAN) framework: Module 1: O-RAN Architecture and Intelligent Control Explore the core components of the O-RAN architecture, including the disaggregated network functions, key interfaces, and the role of Artificial Intelligence and Machine Learning in enabling intelligent, automated network optimisation. Module 2: O-RAN Use Cases and Traffic Steering Learn how O-RAN supports more flexible and mobile-centric traffic steering strategies. The module explains the motivations behind operator-defined policies, the roles of the RICs, and includes a practical use case illustrating how traffic can be dynamically steered based on service requirements.

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A concise course on interpreting TowerCo Master Services Agreements, focusing on telecommunications industry contracts. While this course is not a substitute for legal advice, it will empower you to understand and navigate these complex agreements, covering topics from the importance of contracts to verifying agreement accuracy, contract validity, proactive contract management, and an in-depth exploration of typical contract sections. By the end of this course, you'll be equipped to make informed decisions and safeguard your organisation's interests. Course Contents: Contractual fundamentals Jargon buster approach Cellsite outsourcing in context Importance of proactive contract management to avoid costly disputes Generic form of a TowerCo Master Services Agreement Authority Matrixes

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Data networks form the backbone of all modern communication systems. Whether you're working in telecoms, IT, or a related field, a solid understanding of networking fundamentals is essential for navigating today’s connected world. This short, single-module course provides a clear and accessible introduction to how data networks operate, laying the groundwork for further study in networking, internet technologies, or telecommunications. In just three hours, you'll explore the foundational concepts of computer networking, starting with the purpose and structure of data networks and the key terms you need to know. You'll learn about how packet-switching enables efficient data transfer, how the Ethernet protocol supports local area networks, and how the TCP/IP model underpins communication across the internet. The course also introduces you to key internet operations and services, providing insight into how global connectivity is achieved and managed. Whether you're new to networking or seeking a refresher, this course gives you the essential knowledge you need to understand how data moves reliably and efficiently across modern digital systems.Designed for technical professionals and learners with little or no prior experience, this course is the perfect starting point for anyone looking to build confidence in the principles of data networking. Course Contents                         Background to Computer Networking Packet-Switching Principles The Ethernet Protocol TCP-IP Internet Operations and Services

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This course provides a comprehensive and accessible overview of Web APIs - essential tools for enabling communication between modern software systems. It starts with the basics, defining what APIs are and unpacking the components of an API call, before exploring architectural styles including REST, SOAP, GraphQL, and gRPC. You’ll trace the evolution of APIs and gain insight into key protocols such as HTTP/1.1, HTTP/2, and HTTP/3, as well as common data formats like JSON, XML, and YAML. The course also covers important API standards and specifications such as OpenAPI and AsyncAPI, introduces widely used tools like Swagger and Postman, and outlines core security mechanisms including API Keys, OAuth 2.0, JWT, and OIDC. With structured reading content, visual explanations via short videos, quizzes, FAQs, and a final assessment, this course equips you with the foundational knowledge needed to understand and work with Web APIs in real-world applications. Course Contents Introduction to API Web API Core Protocols API Standards and Specifications API Tools API Security

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